Benefits of the ITSM (FlowBoard)
Single point of contact
SPOC – a single point of contact that streamlines the reporting process across the organisation.
Priorities for cases and tasks
Accepted applications are categorised according to the priorities for their implementation.
Management of requests
Efficiently manage requests by assigning tasks to the right people.
Control of implementation time
Supervision over the time of task implementation in relation to the priorities assigned and SLA agreements.
Request implementation status
Preview of the progress of tasks at each stage of the request implementation.
Effective contact between the applicant and the person executing the request.
Acceptance of tasks
Approval of tasks by decision-makers and acceptance quorums.