The best solution for IT departments and technical support. Simple reporting of problems, incidents and tasks, also an extensive catalog of applications compatible with ITIL. A great advantage is the graphical process editor and access via mobile devices.

Helpdesk Standard functions

Ready catalog of processes (based on ITIL practices); Application management; Incident management; Problem management; Change management; Task management; Order management; Knowledge base; Access for the user to knowledge about possessed resources, accesses, authorizations, etc .; Management of SLA agreements; Modern acceptance engine; Team work plan; Calendar of planned changes; Modern desktops for users; Helpdesk work automation (business rules); Management of superiors; Managing your followers.

REQUIRED MODULES
TO PURCHASE A LICENSE

FUNCTIONS

Benefits

IMPROVED REQUESTS CATALOG

Manage your requests efficiently by assigning tasks to the right people.

From LOG Plus 2.0, the ticket catalog is available through the Helpdesk portal!

TIME IS MONEY

Control the time of task execution in relation to given priorities and SLA agreements.

BEST COMMUNICATION

Effective contact between the requestor and the person processing the request.

ONE POINT OF CONTACT

SPOC (Single Point of Contact) – a single point of contact that streamlines the process of reporting cases throughout the organization.

Sign up for the webinar

Check the topics and schedule of the next webinar. During our regular on-line meetings, we present the most important functions of the selected system or a specific group of topics.